Credit cards..

City Lamb Credit Cards *edited as usual, to prevent defamation

Be sure and cancel your credit cards before you die??!!

Why? Read on...

This is funny, and so easy to see it happening, customer service being what it is today. An old lady died this past January, and City Lamb billed her for February & March late fees, interests and their annual service charges on her credit card.

A family member placed a call to City Lamb and here's the exchange:

******************
Family Member: "I am calling to tell you that she died in January."
City Lamb Rep: "The account was never closed and so the late fees & charges still apply."

Family Member: "Maybe, you should turn it over to collections."
City Lamb Rep: "Since it is 2 months past due, it already has been."

Family Member: "So, what will they do when they find out she is dead?"
City Lamb Rep: "Either report her account to frauds division or report her to the credit bureau, on maybe even both!"

Family Member: "Do you think God will be mad at her?" (I liked this part!!)
City Lamb Rep: "Excuse me?"

Family Member: "Did you just get what I was telling you) The part about her being dead?"
City Lamb Rep: "Sir, you'll have to speak to my supervisor." (Duh!)

**Supervisor gets on the phone

Family Member: "I'm calling to tell you, she died in January."
City Lamb Sup: "The account was never closed, so the late fees and charges still apply." (Those who worked in the call center would know, that some phrases are mandatory to score in call audit)

Family Member: "Do you mean you want to collect from her estate?"
City Lamb Sup: (Stammering) "Are you her lawyer?"

Family Member: "No, I'm her grand son."
City Lamb Sup: "Could you fax us a certificate of death?"

Family Member: "Sure thing!"

**Fax number is given, and moments later, the death cert was faxed over

City Lamb Sup: "Our system just isn't setup for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I really don't think she will care."

City Lamb Sup: "Well, the late fees & charges will still apply." (What is wrong with these people?!?)
Family Member: "Oh, or would you like her new billing address?"

City Lamb Sup: "Yes please! That would really help."
Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."

City Lamb Sup: "Sir, but that's a cemetery!"
Family Member: "What do you do with dead people on your planet? (Priceless!!)

Amidst abiding our SOPs at work, we are forced to forget or literally lost our humane and candid answers. Professional you are, you're no better than a robot. Agree?